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Costa Rica phone company changes important phone numbers

Costa Rica phone company changes important phone numbersThe Costa Rica phone company (ICE) announces changes in important phone numbers. You really want to make sure you have those numbers, so you won’t have to look for them when needed.

ICE, our government-owned telecommunications company in Costa Rica has competition now. So you can choose for the first time since the civil war in 1948 which phone company you want to have your phone line with.

Besides ICE, you can now also choose

Phone and internet are still the most important utilities in Costa Rica and elsewhere. ICE has now also changed the most important phone numbers as well as many emergency numbers and the EASY TIMES felt it was necessary to keep you informed about this.

In response to resolution RCS-590-2009 and press release Friday, November 5, 2010, of the Superintendence of Telecommunications (SUTEL), in which it is stated that the special service phone numbers change from 3-4 digits, From January 11, 2011, ICE announced its customers the new important phone numbers should be dialed to access their services:

Add a “1” as a first digit

SERVICE ACTUAL number NEW number
National numbers collect call

110

1110

Official time of Costa Rica

112

1112

Phonebook assistance

113

1113

ICE customer service

115

1115

International calls through operator

116

1116

Report phone and Internet problems ICE

119

1119

Help and support desk for disabled

137

1137

Automatic alarm clock

146

1146

Information Pre-paid Kölbi

150

1150

Yellow Pages

155

1155

Questions about your phone bill

187

1187

Internet RDSI through ICE

188

1188

Your voicemail (same phone)

190

1190

Your voicemail (different phone)

191

1191

Cell phone customer service ICE

193

1193

Calling card Colibrí

197

1197

Calling card Viajera

199

1199

Add a “0” as a second digit

Information International Calls

124

1024

Report Power Damage/problems

126

1026

The 9-1-1 emergency number, and the services 800, 900 and 905, remain unchanged

The change to four digits reported by the SUTEL includes not only the important phone numbers and information management used by ICE. They also include those used to communicate with other entities of public interest as:

  • Supreme Electoral Court (TSE),
  • National Board for Children (PANI),
  • National Children’s Hospital,

among others.

As customers become familiar with new numbers, ICE enabled a message to remind the new format, if you call the special number incorrectly.

Your American European Real Estate Group Costa Rica always tries to keep you up to date on everything important. If you have any Costa Rica real estate related questions, feel free to contact us now.


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Ivo Henfling

Your West-side of San Jose real estate agent, covering Escazu and Santa Ana, Rohrmoser and Ciudad Colon. If you are looking to buy a home in Costa Rica or invest in a condo anywhere in the Central Valley or looking for any property for sale in Escazu or Santa Ana, you need to contact Costa Rica real estate agent Ivo Henfling. Ivo has been selling Costa Rica real estate on the westside of San Jose, in the locations of Rohrmoser, Sabana, Escazu, Santa Ana and Ciudad Colon for over 20 years and can show you hundreds of happy buyers of real estate in Escazu and those other areas. For Ivo, a deal is not a good one unless both buyer and seller are happy.

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